01 · Digital delivery only
AIFlow sells digital asset packs exclusively. We do not ship any physical product. For the avoidance of doubt, this page also serves as our “shipping policy” for the purposes of payment-processor onboarding and consumer-law disclosure: our “shipping” is a download link sent to the email address you provided at checkout.
02 · When delivery happens
We deliver packs in two complementary ways, both of which happen instantly once Stripe confirms your payment has been captured:
- On the order confirmation page.After checkout you are redirected to a receipt page that shows the pack, the receipt number, and a large button labelled “Download now”. Clicking it starts the download immediately. You can stay on the page as long as you need.
- By email. Within one to two minutes of payment capture, we send an email from
[email protected]to the address on file. The email contains a signed, time-limited link to the same files, a copy of your Stripe receipt, and a short guide with installation tips.
If payment is delayed — for example, because your bank has requested a 3-D Secure challenge — delivery will be delayed by the same amount. This is very rarely more than a minute or two.
03 · Formats and platform compatibility
Each product page lists the exact file formats and the tools or platforms the pack is designed for (for example: Figma 2024+, Adobe After Effects 2023+, WordPress 6.4+). Please make sure your environment matches the stated requirements before purchase. If you are unsure, email [email protected] with the name of the pack and the software version you plan to use, and we will confirm compatibility before you buy.
04 · Didn’t get the email?
If the confirmation email has not arrived within ten minutes of payment, try the following before contacting us:
- Check the spam, junk, and “Promotions” folders of your inbox. Transactional receipts sometimes land there on first delivery.
- Search for the sender
[email protected]or the subject line “Your AIFlow download”. - Verify the email address on your Stripe receipt — the download link is sent to the address you typed at checkout, which may be different from your usual inbox.
- Visit your account dashboard at
aiflow.in/account/downloads. Every purchase is listed there with a fresh download link, whether or not the email arrived.
If none of the above works, email [email protected] with your Stripe receipt number and we will resend the files manually within one business day.
05 · Re-downloading after the first time
Your licence is forever, and so is your access to the files. Registered customers can re-download any pack they have previously purchased from the dashboard at any time. The direct email links expire after thirty days for security reasons, but the dashboard links do not.
If a pack is updated to a new version, the new files replace the old ones in your dashboard automatically and you receive a short email notification. Old versions remain available on request for ninety days after an update, in case the new version breaks your existing project.
06 · Delivery costs and taxes
Because nothing is physically shipped, there are no delivery fees. The price you see at checkout is inclusive of delivery. Applicable taxes (VAT, GST, sales tax) are added at checkout based on the billing country and are shown before you confirm the purchase.
07 · Support
Support is provided in English by email at [email protected] Monday through Friday, excluding public holidays in India. We aim to answer every support email within one business day and almost always reply within a few hours. Questions about a specific pack are also welcome before you buy.
08 · Questions or problems
If you run into any delivery issue that is not covered by this page — a corrupted zip, a missing font, a broken preview — please tell us at [email protected]. Every report helps us make the next buyer’s experience better.