01Questions and honest answers

Everything we
usually get asked.

Grouped by topic so you can skip the ones that don't matter to you. Still unsure about something? Write to us — a real editor replies within 24 hours.

01 — Buying

Buying

02 — Licensing

Licensing

03 — Downloads

Downloads

04 — Billing

Billing

05 — Team accounts

Team accounts

06 — Technical

Everything weusually get asked.

Buying

What's actually inside a pack?

Do I need an account to buy?

What payment methods do you accept?

Can I gift a pack?

Licensing

Can I use packs on paid client work?

Can I put pack assets into a product I sell?

What about open-source projects?

Is attribution required?

Downloads

How do I download my pack?

Do download links expire?

What if a pack is updated after I bought it?

Billing

Can I get a refund?

How do I cancel All-Access?

Do you issue invoices for my company?

What currency am I being charged in?

Team accounts

How do team seats work?

Can I add or remove teammates mid-cycle?

We're an agency — can our clients use the assets too?

Technical

What frameworks do your code packs support?

Are the assets royalty-free?

Do you ship source files?

Do you offer custom work?

Everything we
usually get asked.